Six months ago, telling a client you used AI meant something. Today it's the bare minimum. Everyone has the tools, everyone has the subscription, and somehow everyone is still confused about why their rates haven't gone up.

Here's the uncomfortable truth: adding AI to your workflow is not a strategy. It's a utility bill. The people who are actually earning more, closing bigger deals, and pulling ahead did something the "I use ChatGPT" crowd skipped entirely. They decided what to stop doing.

I'll give you a real example. I used to spend two to three hours prepping competitive research before a partnership conversation. Pulling websites apart, reading leadership bios, mapping org charts, finding the angle. Now I get 80% of that done in fifteen minutes. But here's the part nobody talks about: I don't use that saved time to do more research. I use it to think. To sit with the information, find the non-obvious angle, and walk into that conversation with a point of view no tool is going to generate for me. That's the multiplier. Not speed. Judgment.

The people losing ground right now are the ones who automated the wrong things. They handed off the thinking and kept the busywork. They let AI write their proposals, draft their outreach, and generate their "strategy," and now everything they produce sounds like everyone else. Clients can smell it. It all reads the same, and it all says nothing.

Here's the playbook that's actually working. 

  • Hand off the assembly: research compilation, first-draft formatting, data organization, scheduling logistics. Anything that eats time but doesn't require your brain. 

  • Keep and sharpen the judgment: what the data means, which angle to take, when to push back on a client, how to frame a recommendation so it actually lands. 

  • And change what you're actually selling so it's built around the thing AI can't replicate: your experience, your instinct for what's actually going on, your ability to sit across from someone and tell them the thing they don't want to hear.

We see this pattern constantly at Benson Consulting. The organizations winning with AI aren't the ones who adopted it fastest. They're the ones who figured out where human judgment still matters, and doubled down. AI is a good tool, but tools don't have opinions, and opinions are what clients pay for. Stop selling speed. Start selling clarity.

Jason Alexander is Chief Revenue Officer of Benson Consulting, a women-owned change management and project delivery firm. He believes most AI and technology initiatives fail on adoption, not technology, and that roughly 80% of the value comes from redesigning how people work. Benson puts that into practice through its A.I.M. Framework (Align, Inspire, Mobilize), backed by Prosci-certified change management and PMP-certified project delivery.

Jason brings 25+ years of business leadership, including co-founding BANKW Staffing and growing it to $100M in sales. He also founded ChiefAI and co-chairs the NH Technology Alliance AI Task Force.

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